Dear Parent/Parent-to-be, Thank you for considering to bank your baby's cord blood with Cordlife. To read or download the info pack please visit the Information Pack page and enter the code from your email (you can reqest it from Download Information Pack). The files are in pdf format and can be read with Adobe Reader, which you can download free of charge from the Adobe website at http://www.adobe.com/products/acrobat/readstep2.html. For Android devices you can use any existing installed pdf reader or download Adobe Reader from Google Play. For IOS devices the files can be opened using iBooks. If you require immediate assistance, kindly call us at +65 6238 0808. Have a great day! Best regards, Customer Service Team Cordlife Group Limited